Ducommun IT Systems Administrator in Joplin, Missouri
IT Systems Administrator
Responsibilities and actions listed in this document are to be executed in accordance with the Ducommun Incorporated I.T. Policies and Procedures.
Responsible for managing the planning, implementation, availability, performance, security, maintenance, troubleshooting and repair of the I.T. infrastructure at one or more designated company sites.
Responsible for advising and coordinating with I.T. Management and applicable site management the proper planning, design, acquisition, testing, implementation, performance, security and documentation of the I.T. infrastructure of the site and / or companywide projects.
Responsible for Sarbanes-Oxley (SOX) 404 audits.
Responsible for the design, testing, implementation, administration, security, maintenance, troubleshooting and repair of designated enterprise applications, excluding ERP and related applications, when directed.
Supervise on site I.T. Technician when applicable.
Manage and maintain all aspects of the designated site(s) I.T. infrastructure, resources and supporting documentation. This includes end user support as well as data center / server room equipment and operations, hardware inventories, software licensing, applicable maintenance agreements, subscriptions and service contracts while controlling costs.
Ensure maximum uptime of all data center / server room and critical production system related client computers by planning, implementing and testing system redundancies, increased maintenance and the timely and effective troubleshooting and resolution of Operating System, application and hardware issues.
Ensure high availability of data including managing all aspects of data backup, data retention and data restore.
Ensure compliance with security standards and policies.
Responsible for resolving Local Area Network (LAN) issues where applicable and coordinating with the Network Services regarding network or other infrastructure changes and Wide Area Network (WAN) / LAN issues and Internet issues.
Act as the point of contact for IT related purchases including data center and end user hardware and software licenses and professional services.
Manage the planning, documentation and implementation of the I.T. components of site specific and / or companywide projects or initiatives by advising and coordinating with the applicable functional leaders and / or teams.
Maintain liaison and communications with all site departments regarding system activities and the relationship to business requirements.
Prioritize, schedule, review and ensure the timely and effective resolution and documentation of issues and requests logged into the IT Help Desk ticketing system.
Assist with the development of Corporate IT Policies and Procedures when directed and ensure implementation and compliance.
Assist IT department peers in troubleshooting and support tasks when circumstances warrant.
Perform and document internal Sarbanes-Oxley Section 404 audits according to published schedules, policies and procedures.
Perform and document Disaster Recovery and Incident Response testing when directed.
Support the Business Applications Development and Network Services teams to accomplish I.T. Department and Company goals.
Maintain and promote awareness of new technology trends and practices.
Assist in the design and maintenance of the Microsoft Windows Server Active Directory Schema and Group Policies when directed and manage Active Directory User Accounts, Security and Distribution Groups and related change requests.
Act as the primary or alternate point of contact for specific shared systems that support multiple sites when directed.
Perform end user support tasks such as computer hardware acquisition, deployment, troubleshooting, maintenance, repair and replacement.
Provide support for Multi-Function Printers (MFPs) and related applications, desktop printers, scanners and faxing.
Provide support for mobile devices such as smart phones and tablets.
Provide basic support for Voice Over IP (VOIP) phones.
Maintain professional appearance and a proactive, customer oriented attitude.
Skills & Qualifications
Previous IT experience within a manufacturing environment is a plus.
IT Help Desk ticketing system experience.
Able to respond to system issues outside of normal work hours.
Able to multi-task, think creatively and work proactively as part of a cross functional team both within and outside of the I.T. department.
Must be detail oriented,able to take direction and prioritize while multi-tasking.
Must be flexible and able to adapt to a changing environment.
Must have excellent written and verbal communication skills.
Strong Microsoft Windows Server 2008 and 2012 operating system installation, configuration, maintenance and troubleshooting skills.
Five (5) years of experience in the installation, configuration, maintenance, troubleshooting and resolving issues with Intel and Microsoft Windows based server and client hardware and operating systems
Virtual Machine creation, configuration, management and troubleshooting with Microsoft Hyper-V
Microsoft Active Directory and related technologies and services such as ADFS, SSL Certificates, TCP/IP, DHCP, Domain Name Service (DNS)
Experience with PowerShell, VBScript or other scripting languages is preferred
File Transfer Protocol (FTP, SFTP, FTP over SSL)
File and print services
Anti-Virus application management and support experience
Microsoft Office 365 and Azure experience
Microsoft Exchange experience is preferred.
Microsoft Certified Systems Engineer (MCSE) certification for 2012 or 2016 is preferred.
Experience with disk imaging and deployment technologies
Knowledge of Information Technology Infrastructure Library (ITIL).
Safety glasses, safety shoes and other designated personal protective equipment as required for the position.
Required to sit and stand for extended periods of time. Occasionally lift and/or move up to 25 pounds. Specific vision requirements may be necessary depending on job assignment.
Working, lifting and sitting in various environments: office, production/assembly areas, inspection areas and machine shop. Work is performed in a well lighted, climate controlled environment with low to moderate noise levels. Multiple work sites within a region and occasional travel to other regions.
Required Training Components:
Lean Overview ISO 9001 / QA System Overview
Safety Overview ITAR Awareness
ESD Awareness Ethics
Sexual Harassment Cyber Security Awareness
1505 Maiden Lane
Joplin, Missouri, 64801