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2020 Companies Remote Digital Media Analyst in Jefferson City, Missouri


Digital Media Analyst with outstanding attention to detail & technological experience needed for a full-time position representing Dell Technologies


The Dell Digital Media Analyst will extract customer reviews and FAQ’s from manufacturer and retailer social media sites utilizing aggregator response tools. The Analyst will respond directly to customer questions or product feedback and reviews, and convey end-user friendly data to the Trainer and Dell, including common themes and trends. In this remote work from home role, it’s imperative to have a keen eye for detail and a customer service attitude to create a more efficient ecosystem.


With 2020's rapid growth comes an exciting career path and professional development opportunities. We represent companies throughout the US across multiple industries affording unlimited growth. 2020 trains its teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems. A typical career path starts here and progresses to growing in your skill set, development and certifications. Your course is limitless!


For nearly 25 years, 2020 Companies has been the premier outsourced sales and marketing agencies in the US launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 trains our teams to succeed in any environment and equips them with the best technology and training to be flexible, engaging, and adept at solving problems.


Based in Round Rock, TX, Dell Technologies is a multinational information technology corporation, known for their innovating leadership in consumer electronics design and technology. Dell delivers a broad range of digital consumer electronics, such as personal computers, servers, smartphones, televisions, computer software, and network security, positioning themselves ahead of industry trends in order to deliver value to customers.


  • Work Remote From Home

  • Hourly Rate + Quarterly Incentive

  • Paid Time-Off

  • Eligible for Medical Benefits and 401k

  • Continued Education

Job Contact


Duties and Responsibilities

Job Description:

  • Extract customer reviews and FAQs from BazaarVoice/Sprinkler/Amazon Vendor Central for retail e-commerce platforms

  • Research customer reviews, specific focus on lower rating (i.e. 3 stars and below), and provide relevant responses

  • Respond to customer FAQs with specific solution aligned with approved verbiage

  • Liaise with Dell Product Group/Quality Control/other support teams for reviews where team is unable to find relevant information

  • Create dashboards weekly with exec. summary as well as insights on key products using Sprinklr and BazaarVoice tools

  • Support the digital strategy team in reporting and analytics for social media, web, and paid media campaigns

  • Manage the tracking, prioritization, and segmentation of issues and opportunities, with the ability to synthesize and distil complex issues

  • Identify and issue reports on emerging or urgent global topics and trends

  • Additional initiatives as requested

Performance Measurements:

  • Completion Rate

  • Response Rate

  • Accuracy of Responses

  • Quality of Analytics


  • 1-3 years of work experience as a social media analyst, or similar role

  • Bachelor's in public relations, marketing, social media management, business communications, or related field preferred

  • Superior client service and demonstrated ability to grow client relationships

  • Ability to translate client goals and demonstrate value through digital plans

  • Experience with Bazaarvoice, Sprinklr, Sysomos and/or other social listening platforms

  • Experience analyzing user engagement (e.g. click-through and bounce rates)

  • Strong research skills and ability to translate the research to a solid presentation

  • Capacity to think holistically about a client's business

Next Steps

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Job ID2021-55798

Job ClassFull Time

Posting Location : Postal Code65104