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Lumen Lead Solution Architect- Works from Home in Jefferson City, Missouri

About Lumen

Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

We are looking for Lead Solution Architects who are passionate about leveraging technology innovation for the betterment of humanity. This exciting customer-facing solution engineering role will work in partnership with our Sales & Customer Success Executives, conducting innovative conversations that help shape the growth of our enterprise customers as they embrace the 4th Industrial Evolution. Solution Architects design and architect solutions utilizing our technology services platform. The successful Solution Architect must have a strong desire to leverage their technical and sales skills, including business acumen, to understand business requirements, develop a technical sales strategy, and effectively present solutions that address our customers’ requirements and provide business value.

The Lead Solution Architect will be responsible for evaluating customer needs and requirements through strategic discovery, utilizing technical thought leadership, discussing industry best practices, and presenting our product offerings to prospects and customers based on each customer's specific business requirements, as well as recommending and proposing solutions to our customers with a goal to become a trusted advisor by highlighting how our products solutions enabling digital business strategies.

This opening is in Lumen Technologies’ Technical Solutions Transformations Organization and is focused on our Cloud Computing and IT Solutions.

The Main Responsibilities

  • Direct and attend customer meetings in person and via collaboration tools, prepare and deliver technical proposals and presentations with the appropriate level of business acumen for the audience, provide broad scope responses to solution and technology questions, demonstrate advanced solution selling abilities and effective, pro-active customer communications, and interact with all levels of customer's management team.

  • Evaluate and identify our customer's business and technology goals, conduct full technical discovery, and architect client solutions to meet gathered requirements

  • Assess business and operations impacted by technology, craft and propose custom solutions that differentiate Lumen’s services, and meet customer’s requirements and goals by asking probing questions that are meaningful to the customer to collect information that enables the sales team to be more effective and responsive to customer’s needs

  • Independently complete highly complex and custom designs and advise customers, sales and customer success on technical aspects of proposed solutions including fit to customer’s needs, features, availability, etc.

  • Provide thought leadership and internal feedback to product management, sales and customer success management teams regarding the customer experience, product features/functionality, and service implementation/management.

  • Act as customer advocate, architecture design discussions, proof-of-concept engagements, RFP/RFI responses, solution demonstrations, and technical workshops

  • Deliver findings including key pain points, proposed solutions to meet business needs, and ROI where applicable, and contribute to the development of technical sales strategy

  • Design, architect and demonstrate visionary solutions in a way that closely reflects our customers technology roadmap.

  • Support local sales teams in pursuit of key business opportunities, engage customers to address aspects of the data lifecycle

  • Collaborate with Client Success Executive/Manager, Solution Sales Overlay teams, and Product Management to deliver the appropriate solution and establish credibility and trust with the customer

  • Develop relationships and communicate with senior-level customer technical staff and line of business executives and provide consultative guidance and solution design to large enterprise or government customers

  • Proactively orchestrate & conduct discussions with clients across many levels including C-level, VPs and Directors within IT

  • Conduct discussions with internal stakeholders to assess Total Cost of Ownership & evaluate Return on Investments for large enterprise customers when identifying & crafting customer solutions, complex deal discussions with internal ecosystem including sales, customer success, product & engineering that consider not only technical design but also the customer experience requirements and implications throughout the stages of the customer journey, crafting solutions that achieve the customer’s desired business outcomes with sophisticated operational models across multiple Lumen technology pillars.

What We Look For in a Candidate

  • 5+ years of experience with technology-focused in, engineering, consulting or similar background

  • Technical and consulting experience with a progressive track record of increasing levels of solution complexity and responsibility

  • Knowledge of Enterprise Architecture and Design with the ability to act autonomously across multiple technology areas, and a demonstrated proficiency of technical solution knowledge across a minimum of three of the four Lumen technology pillars (global network infrastructure, edge cloud capabilities, connected security, communication, and collaboration services).

  • Highly pro-active, consultative, creative, and positive with a can-do attitude even in the most difficult circumstances.

  • Expert problem-solving skills and ability to methodically understand and resolve complex issues across multiple products to integrate into a seamless customer solution with demonstrated ability to focus ambiguous customer needs into specific, deliverable requirements with a strong focus on creative solution development

  • Ability to work independently, part of a team or pull together and direct a team to build complex customer solutions

  • Must be able to build strong team relationships and easily transfer technical information, work under pressure with tight deadlines and on multiple projects simultaneously, very detail-oriented and a high degree of accuracy

  • Excellent presentation skills as well as the ability to build and present high-quality solutions to both technical and executive audiences that articulate the business value of the technical solution

Preferred Qualifications

  • B.S. Computer Science, Engineering, MIS or equivalent work experience in the private sector or military

  • Industry certifications: In 2 or more specialized technologies

  • Experience in solution consulting – ITIL

  • Strong understanding of Cloud & Architecture design

  • Strong understanding of Network Functions Virtualization

  • Strong understanding of Security solutions.

Technical Skills:

  • microservices architectures (3 years)

  • telecom experience (5 years)

  • java development (7 years)

  • json over REST (5 years)

  • NoSQL (3 years)

  • RDBMS and SQL

  • some UI experience (javascript/typescript/other) (3 years)

  • CI/CD

  • Git & Github processes and branching strategies

  • Seems like some Azure dev experience would come in handy

  • Containers (Docker)

  • Agile tools (e.g. Jira) also DevOps exposure

What to Expect Next

Requisition #: 251937

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :

85230

Salary Max :

189360

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. (https://jobs.lumen.com/global/en/compensation-information) We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. (https://centurylinkbenefits.com)

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :

85230

Salary Max :

189360

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

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