Navigant Consulting Inc Director, Operations Account Management CRPD - Navigant Cymetrix - Remote Location in JEFFERSON CITY, Missouri

Navigant Consulting, Inc. (NYSE: NCI) is a specialized, global professional services firm that helps clients take control of their future. Navigant’s professionals apply deep industry knowledge, substantive technical expertise, and an enterprising approach to help clients build, manage and/or protect their business interests. With a focus on markets and clients facing transformational change and significant regulatory or legal pressures, the Firm primarily serves clients in the healthcare, energy and financial services industries. Across a range of advisory, consulting, outsourcing, and technology/analytics services, Navigant’s practitioners bring sharp insight that pinpoints opportunities and delivers powerful results. More information about Navigant can be found at

Navigant Cymetrix unites the strengths of four category-leading companies to address the complexities of today’s healthcare system. We design, develop and implement integrated, patient-centered solutions for sustained improvements in performance and profitability, working collaboratively across a spectrum of customers that encompasses hospitals, health systems, physician practice groups and payers.

Director of Operations Account Management will be responsible for daily activities of the Account Managers responsibilities. Including new project implementations.

Essential Job Functions

  • Mange a team of two Account Managers that provide direct interface between Navigant service delivery team, and the US based Clients.

  • Support implementation projects, both new Clients and new projects for existing Clients.

  • Resolve Client issues

  • Manage Product life cycle of the RevApp application

Questions regarding this position, please contact Chris Rivera (Manager, Talent Acquisition) at (714) 381-8887.

Duties and Responsibilities

  • Ensure Account Manager are meeting objective of Operational duties and implementation.

  • Evaluate and assist in monthly software releases process for all current Payment Automation solutions.

  • Manage daily claims and remittance production tasks

  • File transfer / SFTP setup and maintenance coordination

  • Input & Output file issue troubleshooting and resolution

  • Daily Client communications

  • Meeting Turn Around Time (TAT) using technology and production staff

  • Ensuring Quality metrics are consistently met

  • Implementation responsibilities including Client checklists, workflows, and communication

  • 7+ years’ experience in managing healthcare revenue cycle solutions or banking treasury function for healthcare lockbox.

  • Demonstrate experience with multiple provider management systems

  • Experience with EDI file formats across multiple clients/customers

  • Proactive business leader that works well with vendors, clients, and team members

  • A leader who can manage teams remotely to deliver quality solutions within TAT

  • Ability to travel nationally on short notice and could require international travel on occasion

  • Bachelor’s degree

Work Environment

  • Work from home office

Questions regarding this position, please contact Chris Rivera (Manager, Talent Acquisition) at (714) 381-8887.

  • Strong conceptual, as well as quantitative and qualitative analytical skills

  • Work as a member of a team as well as be a self-motivator with ability to work independently

  • Constantly operates a computer and other office equipment to coordinate work

  • Frequently travels by airplane, train or car as necessary to perform work at another location

  • Regularly uses close visual acuity and operates computer equipment to prepare and analyze and transmit data

  • Generally works in an office environment

Navigant Cymetrix is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information or any other basis protected by law, ordinance, or regulation.

Navigant will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.