HOSPITAL CORPORATION OF AMERICA Technical Analyst II in Independence, Missouri
Job Code: 25024-13284 Full-time No Weekends WHY Company *At its founding in 1968, Nashville-based Company was one of the nation's first hospital companies. Today, one of the nation's leading providers of healthcare services, Company is comprised of locally-managed facilities that include more than 250 hospitals and freestanding surgery centers in 20 states and the United Kingdom, employing approximately 230,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by Company facilities resulting in more than 26M patient encounters each year. Company is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission and Values, Company puts patients first and works to constantly improve the care we provide by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Additional Facts: Ranked 63 in Fortune 500 Computerworld Top 50 Best Places to Work in IT since 2009 Named one of the World s Most Ethical Companies since 2010 106 Company hospitals are on The Joint Commission s list of top performers on key quality measures. SUMMARY OF DUTIES THE TECHNICAL ANALYST II IMPLEMENTS AND SUPPORTS FACILITY AND DIVISION DESKTOP EQUIPMENT, AND IS THE KEY TECHNICAL RESOURCE RESPONDING TO END USER DESKTOP INCIDENTS AND REQUESTS REPORTED TO THE SERVICE DESK. TECHNICAL ANALYST II WILL ALSO BE RESPONSIBLE FOR MENTORING, SUPPORTING AND TRAINING ENTRY-LEVEL TECHNICAL ANALYSTS. PROBLEMS BEYOND THE SCOPE OF THEIR ABILITY OR RESPONSIBILITY ARE COMMUNICATED IN A TIMELY MANNER TO SENIOR-LEVEL SUPPORT PERSONNEL. SUPPORT TO OTHER DIVISION AND FACILITY IT PERSONNEL IS PROVIDED, AS WARRANTED, AND PARTICIPATION IN 24X7 ON-CALL SUPPORT IS PROVIDED BASED ON DIVISION IT STAFF ROTATION. THE TECHNICAL ANALYST II ADHERES TO AND SUPPORTS Company IT POLICIES AND PROCEDURES, AND RECOMMENDS PROCESS CHANGES THAT IMPROVE THE IMPLEMENTATION, MAINTENANCE AND SUPPORT OF ITandS DESKTOP EQUIPMENT AND SOFTWARE. BASED ON PROFICIENCY WITH PC-BASED EQUIPMENT AND CABLING, THE TECHNICAL ANALYST II CAN PROVIDE EXPANDED ON-SITE SUPPORT TO TECHNICAL RESOURCES, IF NEEDED. DUTIES INCLUDE BUT ARE NOT LIMITED TO * Installs and repairs facility and division ITandS equipment and software per Company and division ITandS standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products * Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users * Analyzes and provides hands-on support for moderate to complex inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed * Logs and tracks problems; reviews problem tracking databases * Mentors, trains and supports entry-level technical analysts * Performs facility-based moves, adds, and changes MACs, as needed * Basic certification in A+ and Microsoft desktop product support is preferred; education and/or experience may be substituted for A+ certification * Valid state drivers license and proof of auto insurance, if applicable We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Last Edited: 09/12/2018Employer's Job# 25024-13284Please visit job URL for more information about this opening and to view EOE statement.