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National Dentex Technical Advisor II in Fenton, Missouri

Description

Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 30+ labs throughout the country. Our team is growing, and we are seeking to fill a number of key positions within our organization including this opportunity at NDX Keller in Fenton, MO for a Full-Time Technical Advisor.

The regular hours for this position are from 8:00 a.m. to 5:00 p.m., Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

  • Facilitate assigned technical area (Removable/Fixed/Implant/Appliances) calls

  • Make proactive calls to follow up on completed cases for new doctors and for new products.

  • Complete an “administrative quality inspection” on all cases, including checking items on the work ticket, prescription, billing accuracy, and adding personal notes where appropriate.

  • Provide special attention to new doctors and doctors that are experiencing concerns

  • Build solid relationships with staff members in customer offices, including participation in local, regional and state dental staff organizations.

  • Analyze remakes by customer and ensure any issues are resolved.

  • Follow up on all customer issues to be sure the issues identified are resolved to the customer’s satisfaction.

  • All other duties as assigned.

Skills and Abilities Required:

  • Must have computer skills including typing and familiarity with Microsoft Office products.

  • Verbally communicate via telephone-maintaining a positive demeanor

  • Verbally communicate with all levels of staff-maintaining a positive demeanor

  • Takes initiative

  • Excellent listening skills

  • Attention to detail

Minimum Education and Experience Required:

  • High school diploma or GED equivalent

  • Minimum 12 months experience of direct dental customer service experience on technical related issues

  • Minimum 12 months production experience, preferred

  • PC literacy required: MS Office Skills (Outlook, Word, Excel)

Competencies:

  • Strong Communication Skills

  • Customer Focus

  • Problem Solving

  • Decision Quality

  • Willingness to Learn

  • Productive Work Habits

Hazardous Materials or Equipment Used:

  • All Office Equipment

  • Potential Exposure to Bloodborne Pathogens

Physical Requirements:

  • Perform tasks at multiple workstations-standing and sitting for extended periods of time.

Qualifications

Behaviors

Required

  • Loyal: Shows firm and constant support to a cause

  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

  • Dedicated: Devoted to a task or purpose with loyalty or integrity

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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