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Kforce Service Desk Tier 1 in Fenton, Missouri

Kforce has a client that is seeking a Service Desk Tier 1 in Fenton, MO. Principle Responsibilities * 85%: End-user remote desktop support to identify and repair IT systems for company employees; Serves as contact center agent primarily communicates with customers via telephone; Some email, chat and walk-ins; Works with others in the department to perform routine issue resolution. . * 15%: General end-user assistance and after-hours IT support; Scheduled rotation of after-hours on-call support for customers; Provide general end-user assistance for software installation, problem resolution, cyber security reporting (phishing attempts), and other duties as required * Associate's/Bachelor's degree or equivalent experience * 1-2 years of experience within a technology related field * Ability to work independently and in team environments * Ability to analyze situations, negotiate and position solutions towards company strategic plans, excellent communication skills * Must be able to create a positive and lasting experience with customers; Must be able to think critically to identify root causes of issues and communicate effectively with end-users * Able to interpret company IT strategic plans and formulate decisions that align with strategic goals * Has basic knowledge of information systems and network infrastructure with the ability to identify issues and escalate to the appropriate support group * Has basic skills and understanding of Microsoft Office products, Citrix virtual desktops, Active Directory, VPN, iOS and Android, and both Windows and Mac operating systems Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours

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