Kforce NOC Analyst in Fenton, Missouri

Kforce has a client in search of a NOC Analyst to work for our client located in Fenton, Missouri (MO). This would be a 3rd shift position with hours around 12am-8am. One must work one weekend day per week; may move to rotating weekend schedule.Responsibilities Include/Time Spent (%):

  • Administration: Create and manage file transfers via cross-platform scheduling software; Thoroughly document all incidents and requests in ticketing system 40%

  • Monitoring: Monitor infrastructure (servers, network, applications, etc.) for faults or performance problems; Perform triage and escalate issues to support teams; Provide information to supports teams as needed to resolve issues 30%

  • Troubleshoot: Intelligently troubleshoot server, network, and file transfer issues 15%

  • Communication: Both verbally and in writing, effectively communicate in a courteous and professional manner, supplying the appropriate information 10%

  • Reporting: Produce reports from monitoring data; Work with customers to develop new reports 5%

  • 4-6 years of experience in a technology-related field, preferably with at least 2 years providing direct customer support

  • Windows Server experience; Unix/Linux Server experience (preferred)

  • Great customer service skills

  • Ability to work both independently and in a team environment

  • Ability to analyze and intelligently troubleshoot issues

  • Ability to learn quickly and adapt to new technologies and processes

  • Understanding of network fundamentals; Cisco experience (preferred); Network and server monitoring experience (preferred)

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours