Randstad NOC Analyst in Fenton, Missouri
salary:$20 - $23 per hour
date posted:Tuesday, November 17, 2020
job type:Temp to Perm
industry:Professional, Scientific, and Technical Services
Our Local St. Louis client is seeking a 2nd shift NOC Tech
2-4 years' experience in a network or similar operations center environment, or general infrastructure support experience, preferably with at least one-year providing direct customer support.
2nd shift Hrs: 4 PM - 12 AM. Will start first week 1st shift to receive training.
Shift will fluctuate between days but can include weekends; i.e., Wednesday to Sunday, or Sunday to Thursday or some combination of days, including holidays.
- Remote work one day week optional
+Paid License/Cert training
location: Fenton, Missouri
job type: Contract
salary: $20 - 23 per hour
work hours: 3pm to 12am
education: No Degree Required
Monitor infrastructure (servers, network, applications, etc.) utilizing SolarWinds and Network Node Manager for faults or performance problems.
Troubleshoot issues as they arise and escalate as needed.
Perform triage and escalate issues to support teams. ?Provide information to support teams as needed to resolve issues. Configure monitoring tools to provide availability and performance metrics.
Manage automation jobs via cross-platform scheduling software (Zena, JAMS, SureSync). Thoroughly document all incidents and requests in the ticketing system. Ability to create and maintain department knowledge base documents and procedures. Intelligently troubleshoot server, network, firewall, and enterprise automation/file transfer issues.
Communicate in a courteous and professional manner, supplying the appropriate information. Manage and facilitate bridge lines during outage situations. Document all issues in the ServiceNow ticketing system. Excellent communications to all levels of the organization from technical engineers to senior leadership.
The essential functions of this role include:
- working weekends
Experience level: Entry Level
Minimum 2 years of experience
Education: No Degree Required
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.