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Robert Half International Help Desk Analyst I in FENTON, Missouri

Description

If an innovative and fast-paced work environment sounds like your cup of tea, Robert Half Technology might have the Help Desk Analyst job for you. This is a great job for a creative with a talent for solving both routine and unique problems. Supporting local and field users in a highly visible role that has a positive impact on both the department and the company is the essence of this position. This Help Desk Analyst role is located in the Fenton, Missouri area and is a long-term temporary-to-full-time opportunity.

Key responsibilities

  • End-user remote desktop support to identify and repair IT systems for employees.

  • Must be able to create a positive and lasting experience with customers.

  • Must be able to think critically to identify root causes of issues and communicate effectively with end-users.

  • Serves as contact center agent primarily communicates with customers via telephone; some email, chat and walk-ins.

  • Able to interpret IT strategic plans and formulate decisions that align with strategic goals.

  • Works with others in the department to perform routine issue resolution.

  • Has basic knowledge of information systems and network infrastructure with the ability to identify issues and escalate to the appropriate support group.

  • Has basic skills and understanding of Microsoft Office products, Citrix virtual desktops, Active Directory, VPN, iOS and Android, and both Windows and Mac operating systems.

  • Provide general end-user assistance for software installation, problem resolution, cyber security reporting (phishing attempts), and other duties as required.

    Requirements

Qualifications

  • Associates, Bachelor degree or equivalent experience.

  • 1-2 years of experience within a technology related field.

  • Ability to work independently and in team environments.

  • Ability to analyze situations, negotiate and position solutions towards strategic plans, excellent communication skills

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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