Randstad Call Center Representative - Travel Consultant in Fenton, Missouri

Call Center Representative - Travel Consultant

job details:

  • location:Fenton, MO

  • salary:$12 per hour

  • date posted:Thursday, May 17, 2018

  • experience:Entry Level

  • job type:Temp to Perm

  • reference:S_644758

  • questions:julie.barlow@randstadusa.com636-827-5680

job description

Randstad is HIRING INBOUND CALL CENTER AGENTS in Fenton. ROTATING WEEKENDS REQUIRED!!!

JOB DESCRIPTION:

Customer service based call center related position. Provide and assist customers with a pleasant experience answering any questions they might have with regard to travel.

QUALIFICATIONS:

1-2 years of previous Call Center experience is a plus

Computer savvy with ability to quickly navigate between multiple systems

Positive, outgoing, and upbeat attitude

Strong organizational and problem solving skills

Proven data entry accuracy

Excellent communication skills with clear, articulate phone voice

Ability to handle multiple tasks simultaneously, while meeting multiple deadlines

Responsibilities:

-The approved scripting will also be used to book airline reservation(s). Solve problems using procedures provided in call center manual. Ensure all call and quality customer service metrics are met.

-Demonstrates thorough understanding of recommending and booking domestic airline reservations after successful completion of four-week training program

-This training includes both classroom assessment as well as sit-beside training.

-Accurately processes customer airline reservation(s) using applicable GDS system provided.

-Handles all follow-up communications with customer/clients to determine best possible solution for problems. Escalates problems to supervisor if agent does not have solution to problem.

-Maintains positive relations in all communications with internal and external clients/customers to enhance our business relationship.

-Must be able to work rotating/flexible work schedule.

-May provide training support to new hires training which involves sit besides allowing the new hire to demonstrate the knowledge they acquired in the classroom setting.

Working hours: 7 AM - 11 PM

Skills:

BENEFITS:

Weekly Pay

Direct Deposit and Pay card Options Available

Talent of the Month Awards

Attendance Prizes

Star Performer accolades for going above and beyond

Birthday Recognition

Celebrate Holiday happenings with Randstad

Stay in the loop with Randstad's Monthly Talent Newsletter

Randstad is here onsite with you when you need us

Onsite cafeteria's, Vending, and EMarts

US Bank access onsite

Comfortable Dress Code-Jeans every day! YEAH!!

Employee Benefit Program Available

Fun, Friendly atmosphere

REQUIREMENTS:

Must be at least 18 years of age

Candidates must undergo a criminal background check

High School Diploma or GED Equivalent

Reliable transportation

LOCATION:

Professional Call Center Environment within Fenton, MO based Corporate Headquarters

Nearest intersection is Bowles Ave and N. Highway Dr.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.