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Kforce TTU Agent in Earth City, Missouri

Kforce has a client in search of a Security Alarm Test and Turn Up (TTU) Agent in Earth City, MO.Summary: Reporting to the Technical Support TTU Manager, the Security Alarm TTU Technician is responsible for providing technical support for our client's field technicians installing supported systems. The Security Alarm TTU Technician will assist in onboarding systems to be monitored by our command center while maintaining standards. This role will also troubleshoot with onsite technicians to resolve any outstanding issues. Past professional security alarm, CCTV or networking experience is highly preferred. The ability to troubleshoot, multitask and communicate effectively is a must.Primary responsibilities and functions:Work with field technicians to provide technical support for the following systems: * Alarm - Primarily Honeywell Vista panels, low voltage * CCTV - DVR/NVR programming, Analog, and IP cameras * Two-way Audio - VOIP, Speakers/Mics * Networking - Cradlepoint, basic routing knowledge, port forwarding * Update teams and statuses using email, Microsoft Teams and Smartsheet * Field incoming calls and chats; Will need to be able to multitask effectively * Will need to be comfortable using several different programs on each call and referencing provided documentation and processes * There may be occasions in which further research will be needed; In this case, agents will be requested to contribute findings to our knowledgebases/team * Must be available to work shifts as needed; OT may be required * 2 years in a technical support role Nice to haves: * Prior experiences supporting field technicians * Security Alarm Technical Support experience; Low Voltage, CCTV and or networking experience * CCTV and/or Burg Alarm Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours

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