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Bayer Sr Service Mgr Windows Cloud in Creve Coeur, Missouri

Bayer is a global enterprise with core competencies in the Life Science fields of health care and agriculture. Its products and services are designed to benefit people and improve their quality of life. At Bayer you have the opportunity to be part of a culture where we value the passion of our employees to innovate and give them the power to change.

Sr Service Mgr Windows Cloud


The primary responsibilities of this role, Senior Service Manager Windows Cloud, are to:

  • Manage the Performance and Service;

  • Ensure overall ownership and accountability for services provided by the service providers;

  • Run Service Delivery Committees (on global and regional level);

  • Ensure delivery of efficient and highly available Information Technology Services;

  • Review Service Levels Performance;

  • Identify opportunity for improvement;

  • Drive Continual Service Improvement;

  • Ensure Service Readiness in case of changes;

  • Enable Innovations;

  • Drive resolution of escalated service performance issues (not individual escalations);

  • Manage and strengthen relationships with sponsors and key stakeholders across IT and business;

  • Manage relations to the partner delivery team;

  • Communicate escalations/decisions to Governance Board;

  • Identify and mitigate risks on services;

  • Monitor and approve service-related documentation;

  • Manage and approve operational onboarding;

  • Represent the service across the organization;

  • Review and ensure customer satisfaction;

  • Ensure Contract Management;

  • Initiate requests for Contract Changes through Contract and Commercial;

  • Manage teams;

  • Drive Service Adoption and Ensure consistent Service Design on SDC level;

  • Review deliverables and obligations on SDC level;

  • Review Contract Changes reg. for content (feasibility, adherence to standards, quality, service level, scope, design, budget);

  • Initiate and Support Negotiations for Contract Changes on individual Services for existing scope;

  • Ensure the Commercial Management;

  • Assist Product and Platform teams and Relationship managers with demand planning and monitoring consumption;

  • Review and approve Service Requests;

  • Support negotiations of claims;

  • Support monitoring of consumption of services;

  • Support Invoice review and approval.


Your success will be driven by your demonstration of our LIFE values. More specifically related to this position, Bayer seeks an incumbent who possesses the following:

Required Qualifications:

  • Bachelor's degree with at least 10 years of relevant experience or at least 15 years of applicable business experience or equivalent in lieu of degree;

  • Have comprehensive knowledge in the area of Windows Server and Public and Private Cloud Service Management;

  • Vendor management and effective relationship management skills;

  • Strong functional knowledge of IT Infrastructure;

  • Expert knowledge in ITIL;

  • Sound knowledge in the area of project management;

  • Sound knowledge in contract management;

  • Vendor management and effective relationship management skills;

  • Sound knowledge in SOX, GxP and contract management;

  • Strong functional knowledge of IT services such as application support and development and computer/infrastructure services;

  • Strong collaboration and partnering skills;

  • Thorough understanding of Bayer business objectives and environment;

  • Clearly and effectively conveys and/or presents information verbally;

  • Excellent inter-cultural understanding and experience.


Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and you have the "Passion to Innovate" and the "Power to Change", we encourage you to apply now. To all recruitment agencies: Bayer does not accept unsolicited third party resumes.

Bayer is an Equal Opportunity Employer/Disabled/Veterans

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

Location: United States : Missouri : Creve Coeur

Division: Enabling Functions

Reference Code: 396022

Contact Us

Email: hrop_usa@bayer.com