American Outdoor Brands Corporation User Support Specialist L2 in Columbia, Missouri

The IT Level 2 Help Desk Specialist's role is to support and maintain in-house technology equipment, software, and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading corporate hardware, software, and end user devices while ensuring its optimal performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. They also participate in IT project planning, technology specifications and working with vendors and other third party partners. Patience and tact are essential, especially in the support of non-technical individuals. The ability to multi task in a busy environment and transfer accurate information to appropriate staff is critical to this position.


  • Prior Service Desk Experience with troubleshooting, installing, and configuring desktop applications and hardware

  • Strong Customer Service Skills, supporting and interacting with end users is necessary

  • Experience in troubleshooting a wide variety of hardware and software

  • Knowledge of current office automation tools and hardware platforms is desirable

  • Self-motivated, able to work independently

  • Ability to adapt to corporate and manufacturing environments

  • Prior experience with CAD/CAM software and CNC machines a plus

  • Manage and track inventory of hardware, including asset and software license management

  • Excellent verbal, and written skills required

  • Must possess above average time management and organizational skills

  • Flexibility in work schedule is also required, participate in an on-call rotation to ensure 24/7 operations of these critical systems, and the ability to work weekends, and holidays

  • Requires independent thinking, a methodical troubleshooting approach and a determination to overcome obstacles

  • Team player in a fast paced, customer focused service department

  • The ability to work with people in varied organizational relationships

  • Occasional travel may be required as a part of this role

    Experience/Education - Associates Degree preferably in Information Systems, Computer Science or equivalent experience

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled