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IBM Storage Area Network (SAN) System Administrator Level 2 in Columbia, Missouri

Introduction

System Administrators are the gatekeepers to the many systems that run our company and our clients. As a System Admin with IBM, you will have the opportunity to provide high-value IT services and leverage our leading-edge technology portfolio in our global network. Your work has a direct impact on the day-to-day productivity of our business by ensuring integrity of, and access to, our most important resource: data.

This position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.

As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.

Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.

We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering what's next.

Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.

Your Role and Responsibilities

IBM has your long-term professional life in mind. What's your passion? Learn new skills, work across different disciplines or move into new challenges. It's possible with our award-winning, customized professional development and training. On average, every IBM employee takes advantage of more than 60 hours of training a year. We believe that global innovation demands diverse employees and attractive work/life initiatives that sustain and retain them. IBM gives you the power to design your workday and your life according to your unique styles and needs.

The Columbia, Missouri delivery service center provides maintenance and monitoring of computer hardware and systems to IBM's business clients in the United States. This Technical Delivery Services Center will primarily support US Strategic outsourcing clients, providing server systems operations, security services, and end user services, including maintenance and monitoring of computer hardware and software systems. IBM's Technical Delivery Services Center is focused on increasing delivery quality and brings together all IBM worldwide service delivery capabilities for Strategic Outsourcing. This position is located onsite in Columbia, MO (candidates must either be in/near Columbia or be willing to self-relocate to the area).

As a member of the Storage team, candidate will be responsible for the Management of Storage and related devices within a Storage Area Network (SAN). Candidate must also possess demonstrated skills with Level-1 and Level-2, Communications skills (written and verbal), customer facing, problem determination skills, and can work well with a group of peers. In addition to Level 1/2, Storage Area Network (SAN) Designer roles are needed. Pager and off shift coverage may be required.

Primary Job Responsibilities:

Support problem and change tickets for storage systems support work involving problem determination and implementation of changes to storage devices, data backups, software, applications or network systems. The work consists of performing primarily routine and standardized sets of tasks. The work may involve a series of repeatable tasks and steps that are followed when addressing service needs or situations for a specific account. Team members participate in daily cadence discussion on team performance. These meetings are typically led by the primary pool manager or Dispatcher. They discuss issues or challenges and receive trouble-shooting input /advice from other team members. They may also discuss team performance trends. Primary pool team members may also separately interact and exchange information with members of cross-pool teams.

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Required Technical and Professional Expertise

  • At least 3 years experience in Storage Area Network management such as: switches, IBM storage products, EMC, HP, Network Attached Storage (NAS), plus project coordination

  • At least 1 year experience in one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies

  • Basic knowledge in Agile methodologies

  • Basic knowledge in SAN fundamentals, SAN Fiber Switches, and SAN Storage Devices.

  • English: Fluent

Preferred Technical and Professional Expertise

  • Degree in Information Technology or Computer Science

  • At least 4 years experience in Storage Area Network management such as: switches, IBM storage products, EMC, HP, Network Attached Storage (NAS), plus project coordination

  • At least 4 years experience in one or more of the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies

  • Basic knowledge in Maximo tool

  • Basic knowledge in McData Fiber Switches, McData EFManager Graphical User Interface (GUI), Brocade Fiber Switches, Brocade's GUI interface

  • Basic knowledge in IBM Enterprise Storage Service (ESS) Shark, IBM ESS Specialist, IBM FastT Storage. EMC Storage (Symmetrix, Clariion), Device Command Line Interface (CLI), System Admin AIX, Unix, and Windows skills.

  • Basic knowledge in CISCO fiber switches, CISCO's GUI interface, IBM DS8000, IBM TotalStorage DS8000 Storage Manager.

About Business UnitThis position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.

As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.

Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.

We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering what's next.

Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.

Your Life @ IBMWhat matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:

*12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.

*World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.

*Well-being programs to support mental and physical health.

*Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).

*Select educational reimbursement opportunities.

*Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.

*Giving and volunteer programs to benefit charitable organizations and local communities.

*Discounts on retail products, services, and experiences.

This position is eligible for participation in an IBM sales incentive plan. Actual incentive opportunity will be based on performance and the eligible Target Incentive, as addressed in the applicable plan, all of which is subject to change.

We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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