MITEK USA, INC. Tech Rep I in Chesterfield, Missouri

Tech Rep518-253 MiTek USA Inc., a subsidiary of Berkshire Hathaway, Inc. is the world's leading supplier of state-of-the-art, engineered connector products, engineering services, and computer-driven machinery for the building component industry. We provide the industry's most advanced, most comprehensive, and most innovative software for design and manufacturing. Our products and services are backed up by a team of industry professionals who are dedicated to one goal - making our customers successful.We are seeking a dynamic and motivated Tech Rep I that responsible for working with external customers to determine what data the customer needs on their reports and how to best display that data. The Candidate will then write SQL queries and place the data on reports using MiTek's Sapphire Report Engine.Candidate will also be responsible for enhancement, installation, maintenance and problem resolution related to workflow servers and applications.Candidate must possess strong customer service ability and be able to interact with customers in a professional and timely manner. Candidate must also possess very strong troubleshooting and computer skills. Essential Function Statement(s)Take customer support calls/emails on report writing/workflow and provide solutions and answersResearch open report writing/workflow related issues and provide solutions to customers and/or coworkersWhen needed work directly with Product Management and Software Development to ensure proper correction of defects and implementation of enhancements into the softwareWhen needed work directly with Technical Documentation group to ensure features are clear and completely documentedMaintain records of daily data communication transactions, problems and remedial actions take with CRM and Test TrackConfer with staff, users and management to examine more critical issues with MiTek software Skills and AbilitiesEducation: Bachelor's Degree in Programming/Networking or 2 years experience in report programming role.Experience: 2- 4 years computer related experience. Building and framing industry experience a plusComputer SkillsExperience in report writing. Both query writing and assembling of data on reports with a professional lookExperience with SQL including: Writing queries, working with stored procedures, setting up and configuring databasesUnderstand basic database structureBasic understanding of computer networking and permissions2-4 years experience with Microsoft Excel, Access and WordAt MiTek CUSTOMERS and ASSOCIATES are always FIRST!MiTek is an EEO/Affirmative Action Employer, our organizations do not allow discrimination in their hiring/employment decisions based on race, creed, color, veteran status, sex, religion, national origin, age, physical or mental disability, genetic information or any other characteristic protected by law.We are an E-Verify Employer, Drug and Tobacco-Free WorkplaceChesterfield, Missouri, United StatesFull-Time/RegularApply Here: