Centene Corporation Support Liaison in Chesterfield, Missouri

HourlyPosition Purpose: Respond via telephone to issues from internal and external customers, identify and solve issues, send more complex issues to other support function within Claims Support, and follow issues through to completion.

  • Respond to telephone inquiries and initiate steps to assist callers

  • Research claim payment issues to identify root cause and trends to reduce incorrect payments

  • Thoroughly document information, activities, and changes in database.

  • Develop and maintain positive customer relations with internal and external customers and coordinate with various functions within the company to ensure problems, requests, and questions are resolved timely.

  • Receive and place follow up telephone calls / emails to answer internal and external customer questions that are routine in nature.

  • Relay complex claims support issues to other functions within the Client Support Services area.

Education/Experience: High school diploma or equivalent. 3+ years of healthcare customer service, medical claims processing, and technical support experience. Knowledge of healthcare and/or managed care. Experience with medical coding and/or AMISYS preferred.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

TITLE: Support Liaison

LOCATION: Chesterfield, Missouri

REQNUMBER: 1100756

COMPANY: Health Insurance Operations