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Centene Corporation Instructional Documentation Writer- Health Care in Chesterfield, Missouri

Position Purpose : Design and update claims and health care processing content documentation that translate technical data into materials that are clearly understood and usable for claims business operations staff.

  • Communicate and distribute work process documents, process bulletins, and policies and procedures.

  • Translate, design, edit, and distribute print and web-based communications to provide time sensitive technical documentation, including product design research and data gathering

  • Develop high quality, user-friendly production-based documentation

  • Collaborate with various departments to create and maintain documentation creating consistency, efficiency and best practices

  • Develop a wide range of documentations, including user guides, training aides, quick references, and online assistance

  • Establish project timelines, including resources and staff allocation

  • Participate in technical information-based initiatives

  • Collaborate with Process Improvement, training and implementation teams to prepare materials, workflow diagrams, demos, etc.

  • Maintain and perform necessary annual documentation reviews for assigned compliance management systems

  • Travel between locations on a regular basis (minimum 20%)


  • Bachelor’s degree in Instructional Design, related field, or equivalent experience.

  • 3+ years of technical writing or documentation design experience.

  • Experience in documenting end-user requirements, procedures, and workflow development.

  • Strong verbal and written communication skills.

  • Strong computer skills, especially in graphics, knowledge management systems, publishing and multimedia software.

  • Familiarity with Information Mapping preferred.

Once work from home orders are lifted, position will work out of one of these offices; Chesterfield, MO, Tampa, FL, Austin, TX or Detroit, MI.*

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

TITLE: Instructional Documentation Writer- Health Care

LOCATION: Chesterfield, Missouri

REQNUMBER: 1204407

COMPANY: Corporate & Professional services