Dot Foods, Inc. Customer Relationship Management (CRM) Analyst in Chesterfield, Missouri
Location: Mt. Sterling, IL, St. Louis, MO or Remote
Department: Information Technology
Reports To: Application Development Manager
Your Role: Responsible for the configuration of our customer relationship management application, utilized by various departments during the sales cycle. User training, team building and excellent communication skills are essential for this position. Candidates should be able to solicit input from business stakeholders and provide guidance on best practices of the Salesforce.com platform. This position will work closely with the CRM manager and Dot’s IT team and/or external consultants to execute project work plans to meet the changing needs and requirements of users. Proficiency with Salesforce Sales or Service cloud is a plus.
Configuration of the Salesforce.com platform
User training, incident management and ongoing support
Analytics (dashboards and reports)
Process Automation (Workflows/Validation Rules and Process Builder) to continuously improve data quality and integrity
User Management (Roles/Profiles/Sharing Rules/Permission Sets)
Support system security and best practices
Apply lean thinking and tools to identify and eliminate waste in all areas of the position
What Can Dot Offer You?
As a family-owned and -operated company for the past 57 years, Dot Foods has created a strong family culture within the business. As a vital part of that family unit, we want to ensure you feel included and respected for any differing ideas. We appreciate those opinions and count on them to make us successful. In addition to an inclusive working environment, we will provide you with:
Significant advancement opportunities
Flexible work environment, with telecommuting options
401(k) and profit-sharing plan
Safety: This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules and policies regarding safety.
EOE/AA Employer: Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.
We Need You To Have:
Bachelor’s Degree or equivalent Dot experience
Ability to learn system administration skills
Proficiency in data manipulation
Research and analysis skills
A general understanding of the sales lifecycle
We’d Like You To Have:
Experience with CRM administration and declarative customizations
Skills around managing and organizing large blocks of information
Sales or Business Development experience
Possess a solid understanding of Agile and Scrum principles
Job ID: 2019-7262
External Company Name: Dot Foods, Inc.
External Company URL: www.dotfoods.com
Street: 17050 Baxter Road
Post End Date: 4/22/2019