Oracle Customer Experience Manager in Chesterfield, Missouri
Manage a team that designs, develops, troubleshoots and debugs software programs for databases, applications, tools, networks etc.
As a manager of the software engineering division, you will apply your knowledge of software architecture to manage software development tasks associated with developing, debugging or designing software applications, operating systems and databases according to provided design specifications. Build enhancements within an existing software architecture and suggest improvements to the architecture.
Manages and controls activities in multi-functional areas of sections. Ensures appropriate operational planning is effectively executed to meet Corporate specifications. Demonstrated leadership and people management skills. Strong communication skills, analytical skills, thorough understanding of product development. BS or MS degree or equivalent experience relevant to functional area. 4 years of software engineering or related experience.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
At Oracle NetSuite, we care! We care about the evolution of people and business and making life a bit easier. We focus on encouraging productivity, accomplishments and job success through powerful cloud technology. We listen to the needs of our customers and users, we are passionate about fulfilling our mission to enable companies to realize their vision on the very best technology. By putting together a dynamic and passionate team of designers, writers, researchers, developers, and product managers we will be able to delight our customers by designing and executing next generation solutions that focus on insight, control, automation and agility.
The scope of our opportunity is endless!
Yes, we’re absolutely serious and your help is needed to help us achieve this.
We need thoughtful, hardworking, daring and multi-faceted designers who love empowering users with extraordinary user experiences.
What We're Looking For
We're seeking a talented Customer Experience Manager to join our Experience Design Team. You’ll be part of a team working towards accelerating product growth, processes, and technology with the goal of delivering an extraordinary user and customer experience. This role is for you if this describes you:
You are driven to understand and improve every customer and user interaction and to create a holistic and exceptional experience that is always improving.
You are a customer experience specialist with enterprise software experience that is skilled in research, strategy, and management.
You are highly collaborative with all departments and roles to ensure you are incorporating feedback and insights from across the company.
You reinforce the use and knowledge of customer experience best practices with the ability to adapt and implement these frameworks to execute on business goals.
You understand, define, document, and communicate processes and decisions.
You are able to lead and mentor team members while maintaining an equal and collaborative work environment.
You are an independent, self-motivated, and creative professional - capable of adapting quickly to a fast-paced environment.
As a Customer Experience Manager, you will use your years of experience to lead by example, establishing and communicating best practices to guide fellow teammates and represent the team across the organization. You are a relationship builder and are comfortable working with roles of all levels and capabilities, incorporating ideas, and gathering inspiration from multiple sources.
You love rules and you know when to break them. You think systematically because you know that creating a coherent experience requires it, but you understand the system needs to expand to remain agile. You know how to balance doing something completely unique and when to trust your past experiences.
What You'll Do
Be an ambassador for the customer journey - helping to define the vision while training and implementing new processes to build a practice.
Manage and lead a small team of analysts, researchers, and service designers to accomplish immediate tasks and big picture goals.
Support and conduct customer research to understand their needs and to see opportunities for growth.
Dissect customer journey obstacles and tackle them in a methodical manner in order to overcome them effectively.
Run and prioritize multiple projects of varying timelines, degrees of complexity, and scope.
Maintain up-to-date knowledge of advancements in customer experience, industry standards, changes, and trends.
Be the driving force for obtaining or creating the best tool for the practice.
Always think creatively about innovating the customer-facing and back-of-house operations experiences.
Qualifications / Skills
Degree in Research, Business, Customer Experience, or related field, or equivalent professional experience.
Minimum of 10 years working in the field of customer experience with an advanced business degree.
Minimum of 5 years
of management experience with additional years as a leader.
Experience with “big data software” is a huge plus. We need a self-starter who can take a bit of directional input and then take off.
Excellent understanding of customer experience software, technology trends, demonstrable skills, and ability to show relevant work.
Demonstrated expert level knowledge of customer experience and journey mapping processes.
A positive and resilient personality that embraces feedback and has a desire for continuous iteration and improvement.
Excellent communication skills, office and company language is English.
Flexibility to work with geographically distributed teams.
Experience working in Agile Development methodology.
One word — Transformation.
At NetSuite, we believe the cloud is here to stay and so do our 20,000 customers.
We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean, efficient and agile. NetSuite is literally transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive business forward. Founded in 1998 as THE cloud ERP pioneer, today NetSuite has transformed the business operations of our customers without the high costs and inefficiency of on premise systems.
Transform your career at NetSuite
At NetSuite we work hard, and we work smart. We hire fierce competitors. We hire individuals that are fearless trail blazers. NetSuite employees take the hill: we prefer action over inaction, we are tireless in our mission and we pause to celebrate our success. And we DO celebrate, because if you don’t have fun along the way, then what’s the point?
NetSuite is transforming how its customers do business. If you want to transform your career, apply now.
Job: *Product Development
Title: Customer Experience Manager
Location: United States
Requisition ID: 2000145D
Other Locations: CA-Canada