Kelly Services Business Analyst with Service Now in Chesterfield, Missouri

Kelly IT has an opening for a Senior Business System Analyst (Process Management ) with our client in Chesterfield, MO.

Duration of Contract : 6+ Month Contract

SUMMARY

  • Design, build, test and maintain enablers of business processes, including technology and process solutions with a focus on medium to high complexity, multiple large application business processes and/or business relationships

  • Contribute to the entire implementation process

  • Drive definition of improvements based on business need and architectural improvements

  • Responsible for overall solution design, build and test, root cause analysis, and advanced performance tuning complex business processes and functionality

  • Consult with users to identify current operating procedures and to clarify program objectives

  • May be expected to write documentation to describe program development, logic, coding, and corrections. Write manuals for users to describe installation and operating procedures

SKILLS REQUIRED:

  • Top Skill Sets: ServiceNow Platform process-specifically operational processes (Incident, problem change) and service catalog.

  • ITIL processes and process management.

  • Bachelor's degree in Computer Science, MIS, related field or equivalent experience.

  • 3+ years of related experience.

  • Proficient in Microsoft Applications.

  • Experience with creating documentation, data\process analysis, and requirements gathering for IT Service Management (ITSM) processes and corresponding toolsets and functions (e.g. Incident, Problem, Config, Change, Service Level Management, Event Mgmt., Service Desk, Asset Mgmt., and Service Catalog).

  • Experience with implementing ITSM processes or tools in coordination with other IT processes and disciplines (e.g. software development, operations, and infrastructure).

  • Experience with Business Process Modeling tools or concepts preferred.

If you are interested, please email your resume to norh098@kellyit.com

Why Kelly ® ?

With Kelly, you’ll have direct connections to leading IT organizations in the best companies around

the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-

visibility projects. In a field where change is the only constant, our connections and opportunities

will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™

companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:

people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your career

today.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.