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Leggett & Platt, Incorporated Help Desk Analyst in Carthage, Missouri

Help Desk Analyst

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Date:Oct 12, 2020

Location:Carthage, MO, US

Company:Leggett & Platt

Leggett & Platt, Incorporatedis seeking a Help Desk Analyst to support our internal end-users across the globe. If you like to be part of a critical team, solve problems, and connect daily with a variety of customers this may be the role for you!

What you’ll do

  • Support end-users via phone/email with hardware, software, and network incidents

  • Log, route, and track calls from end-users

  • Resolve a wide variety of problems including PC’s, services, network issues, and apps

  • Identify, investigate, resolve, and communicate in-person, over the phone, and online

  • Use procedures to solve common problems, escalating complex issues to Tier 2 support

Minimum qualifications

  • Able to empathize, listen, and show patience to all levels of customers

  • Ability to create and maintain organization in the work environment

  • Excellent verbal and written communication skills

  • Ability to adapt and respond positively to challenges in a fast-paced environment

  • Experience with Microsoft products, such as Office 365

Preferred qualifications

  • Completed or working toward a 2- or 4-year degree in IT or related technical program

  • Familiarity with network and UNIX environments

  • Experience with ERP software

Who we are and what we offer

Our comprehensive benefits package includes: medical, dental, vision, 401(k) with match, stock plans, employee discounts, and more.

Since 1883, Leggett & Platt (NYSE: LEG) has been creating a wide variety of innovative products that can be found in most homes, offices, and automobiles. Today our growing company consists of 22,000 employee-partners in 142 manufacturing facilities located in 23 countries. We’re not just hiring, we’re building a better company. Learn more about what Leggett life is like here:lifeatleggett.com

You can also create a profile, view, and apply for other open jobs:careers.leggett.com

Equal Employment Opportunity/Affirmative Action/Veteran/Disability Employer

Nearest Major Market:Joplin

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