Leonardo DRS, Inc. Senior Field Service Technician in Bridgeton, Missouri
Job ID: 100911
The Leonardo DRS Land Systems business is a recognized leader in the design and integration of complex technologies into new and legacy systems and platforms for global military and commercial customers.
DRS Sustainment Systems Inc. is seeking a Full Time Senior Field Service Technician. The ideal candidate is responsible for providing a variety of moderately complex technical support for maintenance support, repairs, modification, equipment setup and testing.
Responsible for providing a variety of moderately complex technical support for maintenance support, repairs, modification, equipment setup and testing
May provide work leadership and technical assistance to lower-level technicians
Serve as customer contact on technical issues
Troubleshoot and resolve equipment issues by utilizing drawings and technical documentation
Conduct repairs and/or modifications using a variety of hand tools and test equipment
Demonstrate setup and adjustment of complex equipment for potential users or operators
Complete appropriate written documentation and feedback for onsite service and installations
Deliver technical solutions to customers with a high degree of professionalism
Determine and recommend which products or services best fit the customer’s needs
Analyze test results related to the design and test objectives and adjust equipment to bring within specifications
Record these test procedures and results, numerical and graphical data, and recommendations for changes in product or test methods
May provide formal/informal training of customer personnel
Demonstrate great customer service skills
Work variable shifts and up to 12-hour shifts to perform necessary testing
Exhibit mature, independent judgment and communicates effectively
Employees must be able to maintain and adhere to the customer’s on-site scheduling requirements with no more than 5 unplanned absences during any rolling 12-month period.
Support, communicate, reinforce and defend the mission, values and culture of the organization
High school diploma or GED with 5+ years of work experience
Methodical documentation skills with the ability to assist in accurate, complete and timely technical service reports
Proficient in the use of a laptop computers, mobile devices, and related software
Must be able and willing to travel
Must have or be eligible to obtain U.S. passport
U.S. citizenship and ability to obtain security clearance required
Software skills with C, C++, Java and Visual Basic, a plus
Outstanding communication skills (written and oral)
Excellent teambuilding and leadership skills.
Computer proficiency with MS Office application experience, including Word, Excel, Project and PowerPoint; detailed understanding and use of database technologies helpful
Leonardo DRS, Inc. and its subsidiaries and affiliates are equal opportunity employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.