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Charter Spectrum Manager Enterprise Order Implementation Spectrum Enterprise in Ballwin, Missouri

At a glance: * Are you an experienced order implementation professional skilled at ensuring timely implementations of complex voice and service offerings? * Can you commit to a leadership position guiding a team of implementation specialists and other internal teams to complete projects? * Do you desire competitive compensation with lucrative benefits and a focus on professional development?Our company:At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.Spectrum Enterprise, a part of Company , Inc., is a national provider of scalable, fiber technology solutions serving America s largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise s industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.Highlights:As the Manager of Enterprise Order Implementation, providing a high level of client satisfaction is at the core of your daily activities. You accelerate business by ensuring the timely implementation of complex voice and other services for the Spectrum Enterprise client base. You maximize the implementation process through detailed management of a team of Order Implementation Specialists and a matrix of cross-functional internal teams.You have a proven ability for improving performance metrics by establishing successful department-wide best practices and procedures. You excel at proactively identifying roadblocks and overcoming obstacles to complete implementation projects on time. You have solid organizational and prioritization abilities with a focus on collaborating with vendors and internal teams to implement orders and resolve issues efficiently. You thrive in an office environment guiding teams and traveling as needed to complete company objectives. You report directly to the Senior Manager of Enterprise Order Fulfillment for goals, guidance and assistance.Position benefits: * Competitive Salary with Bonus * Health, Vision and Dental Insurance * 100% Company Match 401k up to 6% * Company Funded Retirement Accumulation Plan for an additional 3% * Education Assistance * Pretax Child Care Spending Account * Paid Holidays, Vacation Days, Personal Days and Sick Days * Employee Discount on Spectrum Services Where Available What you will do: * Encourage company-wide success through active and consistent support of all efforts to simplify and enhance the client experience. * Drive the implementation process by managing a team of geographically dispersed specialists to advance Trunk Service, like PRI and SIP, Hosted Voice and other service offerings. * Increase enterprise-wide efficiency by supporting all internal and external voice communications, to include PBX telephony systems, IP enabled, SIP and VoIP telephony systems, billing systems, cellular devices, voicemail and limited cable television. * Develop an understanding of the prospective and current client voice environment, business requirements and short and long-term technical requirements through regular communications. * Meet or exceed client requirements for product offerings by providing pre- and post-sales support to Sales Engineers. * Enhance client satisfaction through the management of a 24/7 client support model for situations not resolved by first tier support. * Successfully communicate and implement Enterprise software releases, products, processes, system enhancements and support requirements by managing ongoing operational support. * Improve team production by defining pe