Eyecare Partners LLC (Formerly Clarkson Eyecare) IT Field Technician in Ballwin, Missouri
IT Field TechnicianA Field Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.Essential ResponsibilitiesRespond to all support tickets regarding IT and medical equipment related issues and serve as point of contact for the issues through resolution or escalationConfigure PC's and laptops, problem ticket resolution and track problems using Manage Engine Service Desk PlusInstall, repair, and conduct preventative maintenance on computers, hardware, and peripheral components like disk drives, printers, keyboard and monitorsInstall and/or troubleshoot software packages such as networking components, operating systems, and office applicationsIntegrate and test activities by migrating applications from development to operation environmentCoordinate with the network services and information systems groupsConnect users to networksClearly communicate technical solutions in a user friendly professional manner; providing one-on-one coaching as neededProvide accurate information on IT products or servicesDiagnose and resolve incidents using documented procedures to perform responsibilities, including follow-up and update internal end user status and informationDevelopment and support of knowledge and abilities for the teamTravel to other Eyecare Partners facilities, when deemed necessary by IT management.Other duties may be assigned as required by IT management.iEducation, Skills And/or ExperienceAssociate's degree and/or trade school certification from an accredited education institution in Computer technology, Information Systems or related degree program preferred; or the equivalent work experienceMinimum of 3-5 years IT experience in service desk/technician functionGood understanding of computer systems and other tech products such as medical equipment, Decryption, EMR Data Center, Windows 7 and above and Active DirectoryAbility to diagnose and resolve basic technical issuesExcellent communication skillsAbility to work weekendsCommitment to work over 40 hours to meet the needs of the businessThe technician must be organized, self-motivated, fast paced, able to adapt to change quickly as well as be able to respond to end user's needs quickly or find the right person to do soExceptional verbal and written communicationProject management skillsAbility to interact with users from all levels and areas of the companyMust excel at customer service and be able to interact with employees at various levels of employment and with the diverse pool of employees maintained by the organization. An appropriate candidate will ensure the end user is treated with a high level of professionalism and courtesy regardless of position within the organizationiPhysical DemandsWhile performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to stand, walk, crouch and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Also, this role requires employees to analyze/evaluate information and communicate with internal customers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.