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Kforce Helpdesk Technician in Ballwin, Missouri

Kforce has a client in search of a Helpdesk Technician in Ballwin, MO.Responsibilities:

  • Monitor and respond to requests received through the IT Helpdesk ticketing system

  • Respond to incidents reported by email and phone calls

  • Create or update any tickets with troubleshooting steps when working on a resolution

  • Image and deploy hardware requests

  • Provision and modify User accounts in Active Directory/Azure/O365

  • Utilize problem solving and available resources to troubleshoot requests

  • Ensure accurate communication

  • Troubleshoot issues related to Operating Systems, Applications, hardware, Printing, User Configuration, Networking

  • Assist with installing and configuring Outlook on Android and iPhone mobile devices

  • Manage onboarding and offboarding procedures related to technology

  • Identify issue trends and commonalities to recommend prevention or self-help resolution opportunities

  • Provide excellent customer service

  • At least 1 year of Helpdesk or similar experience

  • Proficient with Windows 7/8/10

  • Proficient with Office 2013, Office 365, Microsoft Teams

  • Familiar with Two Factor Authentication using Azure AD

  • Familiar with Active Directory, DNS, DHCP, Group Policy, Print Servers

  • Basic TCP/IP knowledge and troubleshooting

  • Basic Desktop/Laptop hardware knowledge; Installing RAM, swapping Hard Drives, etc.

  • Basic Citrix Troubleshooting Knowledge

  • Printer configuration and troubleshooting

  • Excellent customer service, documentation, and verbal and written communication skills

  • Ability to work in the office 50-100% of the time

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours