Missouri Information Technology Jobs

Jobs.mo.gov mobile logo

Job Information

Charter Spectrum Government Subsidized Programs Analyst Spectrum Enterprise in Ballwin, Missouri

At a glance: * Are you a client-focused program analyst talented at liaising between a technology leader and government associated accounts? * Can you commit to an influential position simplifying the complex technical needs of government-subsidized accounts across the country? * Do you desire a competitive salary with lucrative benefits and a focus on professional development?Our company:At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.Spectrum Enterprise, a part of Company , Inc., is a national provider of scalable, fiber technology solutions serving America s largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise s industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.Highlights:You focus on supporting communities, schools and libraries through interpersonal communications that exceed expectations. As the Government Subsidized Programs Analyst, you are passionate about proactively managing critical government-subsidized programs. These programs include the Schools and Libraries Program E-rate, Rural Healthcare RHC and California Teleconnect Fund CTF. You combine your sharp business acumen with your understanding of client s needs to manage more than $200M worth of eligible program revenue.You propel growth by assisting internal and external clients with program eligibility rules. You have an aptitude for effectively resolving escalations and questions. You excel at ensuring all accounts are compliant with the program requirements and retain client information in accordance with Spectrum Enterprise policies and regulatory requirements. You excel at managing your accounts from an office position. You report to the Manager of Government Subsidized Programs, for goals, guidance and assistance.Position benefits: * Competitive Salary * Health, Vision and Dental Insurance * 100% Company Match 401k up to 6% * Company Funded Retirement Accumulation Plan for an additional 3% * Education Assistance * Pretax Child Care Spending Account * Paid Holidays, Vacation Days, Personal Days and Sick Days * Employee Discount on Spectrum Services Where Available What you will do: * Encourage company-wide success by actively and consistently supporting all efforts to simplify and enhance the client experience. * Exceed high-quality service through a proficiency in all aspects of government-subsidized programs, to include program eligibility rules, filing deadlines, funding criteria, financial discount formulas and forms. * Empower clients by serving as a subject matter expert SME on Spectrum policies and processes, including account setup, account hierarchies, billing, invoicing, payment processing and collections. * Improve efficiency through an in-depth understanding of Salesforce, CSG, ICOMS and SharePoint and how they enable participation in government-subsidized programs. * Enhance client satisfaction through collaboration with the governing bodies of the Universal Service Administrative Company USAC and the California Public Utilities Commission CPUC. * Monitor multiple Salesforce dashboards and ensure that requests are processed within established service level agreements SLAs. * Maximize the sales process through the identification of new sales opportunities and distributing them to the sales organization and ensuring sales proposals and request for proposals RFPs comply with government subsidized program rules. * Manage client accounts, to inclu

DirectEmployers