DXC Technology Access Provisioning Analyst/Engineer in Any City, Missouri

Job Description:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology .

Summary

Handles incoming customer service phone calls, provides appropriate information to callers.

Essential Job Functions

  • Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.

  • Places outbound customer service or customer satisfaction calls, as required by client.

  • Completes call guides; gathers and verifies required information.

  • Attends telephone skills and program information training sessions; adheres to established levels of service.

  • Adheres to established customer service and documentation standards within required time frames.

  • Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.

  • Performs clerical or administrative duties as assigned.

Basic Qualifications

  • High school diploma or G.E.D.

  • Zero or more years of customer service or other telephone experience

  • Experience working with fax machines, computer software, and telephone technology

Other Qualifications

  • Basic communication skills

  • Ability to follow oral and written directions

  • Ability to meet professional standards towards project and co-workers

Work Environment

  • Office environment

  • May require shift work

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities